Moderation That Scales Without Becoming Policing
How a volunteer moderator team keeps 38 channels civil without turning the place into a rulebook.
Stay up to date with the latest tips, trends, and insights from our team.
How a volunteer moderator team keeps 38 channels civil without turning the place into a rulebook.
Chat optimises for presence. Forums optimise for the person who arrives six months late with the same problem.
What we got right and wrong in the year Commons grew from nine people to a hundred.
The difference between a question that sits for a week and one answered in twenty minutes is almost always structure.
Sharing work honestly is useful. Sharing it as marketing is exhausting for everyone, including you.
An unusually specific breakdown of where membership money goes, and why we do not take advertising.
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